RETURN & EXCHANGE
Suuksess provides a 30-day warranty on all products except items from FINAL SALES / FLASH SALES / LIGHTNING DEALS/ ANNIVERSARY SALES / BFCM SALES / FREE GIFT.
Refunds will be accepted within 14 days of your original receipt of the order.
Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
Please note that all orders could be only exchange/return once time.
Please note that the available warehouse for return is currently located in China.
1. Please contact our customer service here with your order number and products photos: firstname.lastname@example.org
2. Please allow 1-2 business days for our team to process and approve your return request.
3. Once your request has been approved, you will receive an email containing the return address, the return authorization number, and other pertinent details.
Ship the item/s back to the address stated.
4. Once we've received the item/s, we will send you an email updating you of their status.
5. After we've checked the item/s and it has passed our quality control, we will process the refund immediately. The refund money will be transfer back to your original account within 2-7 business days due to the efficiency of different banks.
Note: The shipping fee you paid for the order/ The shipping fee we paid for the free-shipping order /The shipping fee of the return package will not be refunded.
Note: SUUKSESS cannot be held liable for missing shipments if you waive the signature requirement as the logistics provider is outside of our control. We also recommend keeping the Tracking ID should issues arise.
Item/s returned without a return request number will not be accepted and will be returned to you at your cost.
No, you only need to return the items you wish to be return.
We will send you the exact address in an email once we have approved your return request.Please notice that the available return warehouse is currently located in China.
The approval, checking and crediting process from our team will only take 3-5 business days in total. The duration and length of time for this will largely depend on your chosen return shipping method. Using standard postal mail will usually delay this process to around 1 month.
Once agreed, refunds will be processed promptly using the same method as the original payment. Please allow up to 14 days (but usually it's quicker). If you require a Credit Note for your accounts please mention this so we can email it to you.
* Note: The shipping fee you paid for the order/ The shipping fee we paid for the free-shipping order /The shipping fee of the return package will not be refunded.
Unfortunately, unless the item is defective, we cannot shoulder any fees.
The whole team strives to answer all sizing inquiries, so please don't hesitate to send us a message. We'll try our best to go beyond the size guide and recommend the best fit for you. E-mail us at email@example.com.
All of our styles are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that items are faulty, contact us firstname.lastname@example.org within 7 days of receipt. Please include images showing the faulty/damaged product. We'll make sure to sort out the problem quickly.